TD Bank

Reviews about TD Bank

• juslookin3

  Apr, 13 2018
  ★ ★ ☆ ☆ ☆
  I went to this branch to deposit an unused non-TD Bank $65 money order, something I'm sure I've done before over my 24 years with Commerce/TD Bank. The rep refused because it was a non-TD Bank money order. I called general customer service, and the rep told me that that rep was wrong, and to return and insist on depositing it. This time, the manager confirmed that he wouldn't accept it. I called customer service and asked for a supervisor to clarify TD Bank policy. She seemed open to my problem til she put me on hold for a while, and when she returned, she used similar irrational language that the branch staff used as rationale to refuse to deposit the money order. I deduced that she spoke with that branch management rather than learn of overall TD Bank policy because I went to another branch and deposited it, no problem. I told the teller of my problem with the other branch, but she acted like it was a routine deposit. Apparently, branch managers set their own policy, so I will avoid this branch for anything not routine, as they don't care whether I've been a customer for 24 years and want to deposit a $65 money order. Also, the general phone customer service supervisor gave false information, so it is unreliable. Maybe next time, insist on elevation to an executive to get correct information--if even they could be trusted. It seems common in such large institutions that few really know answers to anything not routine.

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